🔃 Refund Policy

Your satisfaction is our priority.

• Eligibility: Refunds are available for damaged, defective, or incorrect products. Please contact us within 3 days of receiving your order.

• Conditions:

  • Item must be unused and in original packaging.

  • Proof of purchase (receipt or order ID) is required.

• Refund Process: Once approved, your refund will be processed within 5–7 business days to your original payment method or via bank transfer.

• Non-Refundable Items: Certain items (e.g., clearance sale products or hygiene-sensitive items) may not be eligible.

• Exchange Option: We also offer product exchange in case you prefer an alternative to a refund.

To initiate a return or refund, contact us at donezstores@gmail.com or 0329-7265699.